When the drivers of Dansk Retursystem arrive at a returns recipient, they always announce their arrival and they expect to have access to make the collection without having to wait unnecessarily.

This means that the collection equipment must be ready for collection by the time the driver arrives. If there is a queue at the goods loading bay or the like, our drivers will assess whether waiting is possible or whether they need to continue on the route. If drivers must drive away without making the collection, they will return later the same day or on another day when possible.

If a driver is in the process of making the collection and is interrupted as a result of conditions at the returns recipient, Dansk Retursystem will deem the collection to have been made. In this situation, you will have to wait for the remaining material to be collected on the next fixed or pre-ordered collection.