See typical explanations for problems in getting deposits refunded.
Why does a store not accept my deposit refund receipt?
You are entitled to get the money for your deposit receipt as long as the text is readable. A deposit receipt is valid for up to three years. This right is covered by the Statutory Limitation Act and the Marketing Practices Act and is a matter between the customer and the store. This is why the deposit receipt must be paid out in the same store to which the bottles and cans were returned.
Why can’t I get a refund for bottles and cans with a deposit mark?
Possible reasons are that the scanner in the reverse vending machine cannot read the barcode, deposit mark or shape of the packaging. Ask a store employee whether the store will take back your bottles and cans manually and refund your deposit.
Stores without reverse vending machines are solely required to take back deposit-marked bottles and cans of the same material that they sell, regardless of the product brand. So if they sell cans, they must take back all cans. If they sell plastic bottles, they must take all plastic bottles. The same applies to glass bottles.
Stores are only required to take back the special refillable bottles without a deposit mark if they sell this type of packaging.
If your deposit is not refunded, the reason may be that the Ministry of the Environment and Food occasionally phases out bottles from the deposit and return system or that deposits are no longer refunded for specific products. Further, importers or producers may not have registered the bottle or can with Dansk Retursystem. In this case, the reverse vending machine will not recognize the bottle or can and the store is not required to refund any deposit.
What happens if the reverse vending machine does not work?
Stores must continue to refund the deposits manually if a reverse vending machine is out of service. Contact a store employee.
Why does the bottle or can disappear without me receiving the deposit back?
Some reverse vending machines automatically reject bottles and cans if the machine does not accept them. If this does not happen, you are entitled to get your bottle or can back if this is physically possible. Contact a store employee.
Other reverse vending machines are set up to keep the bottles and cans even if they are not accepted, for example, because the bottle or can is crushed, damaged, does not have the Danish deposit mark or has the wrong barcode. Contact a store employee or e-mail Dansk Retursystem at email@example.com.
Sometimes importers and producers do not register their bottles and cans with Dansk Retursystem. Then the reverse vending machine does not recognize the bottles and cans. Then the stores are not required to refund deposits.
What does phasing out a bottle or can mean?
Sometimes the Ministry of the Environment and Food authorizes stopping the use of or the refunding of deposits for specific bottles and cans. This is always notified well ahead of time, with signs in the stores. Once the period of notice ends, stores are no longer required to refund any deposits. You can still return these bottles and cans for recycling.